Returns & Exchanges
At Eiken Shop, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, you can return or exchange it within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in unworn condition.
3
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing